I have been dealing with an outage (DS3 flame out) since Friday evening. I was up until 4am on Sat dealing with what I thought was all the parties needed to restore this circuit. As it turns out, there is a third party cross connect provider that refused to come out on site or be timely in terms of dispatching anyone to fix our issue. At this point, I have no idea how we are going to get all this resolved but the fustration level is rising rapidly. This really is NO fun. I would rather be studying QoS then spending this amount of time of the phone!