I am finally getting around to posting about a cool new tool in Windows 7, it's called Problem Step Recorder. Just pull up a command window and type psr or execute it from the run option on the start menu.
It will not replace a remote desktop solution for help desk support people but I can see this as being very useful for remote works who can't get a system working properly or can't describe what the problem is accurately - which is about 70% of the problem in most cases.
I am also completely set to head up to Redmond for the Microsoft MVP Summit. Looking forward to hearing all about Direct Access, changes in the Advanced Firewall in Windows 7 and other cool networking changes.